FAQ
FAQ
When will my order ship out?
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major USA holidays.
Orders are processed and will ship 1-2 days after it is placed. This does not include the time spent in transit. Once your order ships out you will receive a tracking number via email.
Pre-orders will ship when items become available. If you have any inquiries about any products listed as a pre-order feel free to contact our customer service team.
Can I make changes to my order?
We do our best to process orders as fast as possible but if you wish to update your order after you’ve submitted it, please contact our customer service team at support@cardinalagencyllc.com. We will do our best to find the best solution.
Once an order ships out we cannot make any changes.
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
What if my package is lost or stolen?
Team JuJu is not responsible for lost or stolen packages. We STRONGLY encourage you to purchase package protection, which acts as insurance if your package becomes lost or stolen. By opting out or refusing to purchase Route Package Protection, your items are not covered and cannot be replaced or refunded.
International Shipping
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. Any customs or import duties are charged by FedEx once the package reaches its destination country. These must be paid by the customer to ensure successful delivery.
All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
How do I return or exchange an item?
Please see our return policy here.
If you’ve received an item that is damaged, please contact our customer service team at support@cardinalagencyllc.com with your order number and photos of the damage.
Why haven't I received my eGift card?
Team JuJu is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address. Please check to make sure the email address is correct.
If you have provided a correct email address, but the email containing the e-gift card has not been received within a reasonable period, the following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
For customer service inquiries. Please Email: